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Browsing PokerStars.tv
Searching for videos
Sharing and embedding videos
Troubleshooting
Browsing PokerStars.tv
How do I find a video to watch?
If you know what you're looking for, you can use the Search feature available in the top right-hand corner of the page. Check out the featured videos on the homepage, there's always something fresh and interesting to watch. Or click on the 'Channels' tab at the top of the page to browse for videos by programme. For example, if you want to watch the London event from EPT3, click on the 'Channels' tab, select 'EPT', then 'Season 3' from the channel list and then browse the 'London' playlist.
What is a Playlist?
A Playlist is a list of videos that appears in a Channel. They are simply a way to organize content into easy-to-watch categories.
Is PokerStars.tv free to use?
Yes, it's completely free. You're welcome to watch as much of our TV-quality content as you like. Enjoy the poker!
Can I view the site/content in my language?
At the moment, PokerStars.tv is only available in English. However, we do have plans to introduce multiple languages in the near future.
What is Team PokerStars?
Team PokerStars Pro is a group of poker professionals that not only represent PokerStars, but also the great game of poker, as they travel the world playing in the biggest and most prestigious tournaments on the poker circuit, acting as ambassadors of the game.
You can watch these members of Team PokerStars Pro at just about any major poker tournament, or click on Team PokerStars tab to see them in action.
What is PokerStars.net?
PokerStars.net is the world's largest poker site, and a fun, safe place to play poker with people from around the world. There is absolutely no charge to participate in the play money games on PokerStars.net. This provides an ideal environment for you to learn a new game or practice playing a familiar one.
Searching for videos
How can I find a video?
You can enter text in the Search box in the top right-hand corner of the page. E.g. 'EPT3 London' or 'Joe Hachem interview'. Every televised hand has been tagged, so if you want to find a famous hand from EPT London where a player held Ace-King, you could try 'EPT London AK'.
Or you can browse the Channels and the playlists within them. You can then use filters to help you narrow down your search.
How do I use filters?
When you select a channel, you're presented with a list of videos. To narrow the list down, you filter by player, location, event and the type of action involved. Just tick the boxes to apply your filters.
Sharing and embedding videos
How can I share videos with my friends?
Clicking on the envelope icon under each movie will bring up a menu where you can recommend a video to your friends using Facebook, Twitter and other social bookmarking services.
How can I embed a video into another webpage?
It's easy to get the HTML code you'll need to embed a video in your blog, forum or other website.
Click the envelope icon in the bottom-right hand corner of a video, click on 'Embed', then select 'Copy to clipboard' to grab the code. You can then paste the text into the code for any webpage and the video will be embedded into that page.
Troubleshooting
What are the recommended system requirements to watch PokerStars.tv?
For the best experience, you should have a broadband internet connection and use Internet Explorer (version 6 or later) , Firefox (version 2 or later) or Safari (version 3 or later).
PokerStars.tv videos are streamed using the Adobe Flash Player. We recommend you install version 10, available from Adobe's website
The videos don't play - what's wrong?
Please ensure your browser meets the minimum specifications listed above. A quick fix is usually to remove and re-install Adobe Flash Player.
To remove Flash, please follow Adobe's instructions, listed on their site. Once you're done, restart your computer and follow Adobe's instructions for re-installing Flash.
If videos still don't play, your firewall may be blocking video playback. If temporarily disabling your firewall software enables video playback, please consult your firewall software vendor for advice.
Why does the video keep stopping and starting?
Watching video over the internet requires a stable broadband internet connection. PokerStars.tv requires a broadband connection of 700 kbps or more for optimal viewing. If your connection is slower, it may not be able to keep up with the video.
At the foot of each video is a progress meter indicating both your position within a clip, and how much of the video has been buffered. You can try pausing the video to allow the clip to continue loading, then resume playback when buffering is complete.
Can I watch PokerStars.tv with a dial-up connection?
You can, if you are patient! As soon as the video player screen loads, click on the 'pause' button and then wait for the progress bar to reach the end. When it has, your computer has buffered the entire clip, and you can watch the video without interruption.
Why can't I hear the audio when I'm watching a video?
First, check the volume control available in the bottom right corner of the video clip and the 'Volume Control' in your PC's Control Panel, or the 'Audio Midi Setup' in your Mac's Utilities folder.
Secondly, please check your speakers or headphones are plugged in correctly. Consult your speaker or sound card manual for more information.
I'm not receiving PokerStars.tv emails
This may be a result of your email provider mislabeling your PokerStars emails as SPAM. If so the problem is easily corrected, see the email page for instructions.
